Return Policy

You can return any product purchased from us if it is damaged, defective upon arrival, or if you have received an incorrect item.

Return Process:

1. Notification: To initiate a return, please email us at support@mart4u.online with your Order ID and details of the product.

2. Customer Support: Our customer care team will contact you within 24 hours to assist you with the return process.

3. Eligibility for Returns:

   • If you receive a damaged or defective item, you must notify us within 7 days of receiving the product.
   • Please include the invoice or a photocopy of the invoice when returning the item to help us track your details.

4. Return Shipping:

   • The cost of return shipping will be borne by the customer.

5. Non-Eligible Returns:

   • Items damaged by the customer are not eligible for return or refund.
   • Items purchased at a discounted price are not eligible for return or refund.

Refund Process:

• Refunds will only be processed once we receive the returned item and verify its condition.
• If the item is not damaged or broken upon return, we will issue a refund via cheque or direct bank transfer.